This Privacy Policy explains how Wynn.Love, operated by Iwin Inc (“Wynn.Love,” “we,” “us,” or “our”), collects, uses, shares, and protects information when you use our website, mobile application, account features, events, messaging, matching, and related services (collectively, the “Service”).
1. Information We Collect
We may collect information you provide directly, including name, email address, phone number, age confirmation, profile details, photos, prompts, dating preferences, event registrations, messages, reports, support requests, and payment-related information.
We may collect technical and usage information, including IP address, device information, browser type, app version, operating system, log data, approximate location derived from IP address, cookie identifiers, pages viewed, actions taken, crash logs, and security events.
We may collect verification and safety information, including phone verification status, email verification status, consent records, moderation records, user reports, blocked users, and fraud-prevention signals.
2. SMS Consent and Mobile Number Privacy
When you provide a phone number and opt in to receive SMS messages, we may store your phone number, consent status, consent timestamp, consent source, IP address or device details, the version of the consent language shown, and related account verification records.
We use SMS for account verification, login security, account alerts, account support, and account notifications. Message frequency varies. Standard message and data rates may apply. Reply STOP to opt out and HELP for help.
We do not sell, rent, or share SMS opt-in consent, mobile numbers, or text messaging consent records with third parties for their independent marketing or promotional purposes.
3. How We Use Information
We use information to operate the Service; create and manage accounts; verify phone numbers and email addresses; provide dating, matching, profile, chat, and event features; process purchases; send account and security communications; provide customer support; detect fraud and abuse; enforce our Terms; improve the Service; and comply with legal obligations.
4. How We Share Information
We may share information with service providers that help us operate the Service, including hosting providers, database providers, analytics providers, communications providers, SMS providers, email providers, payment processors, cloud storage providers, moderation tools, and customer support tools. These providers are authorized to use information only as needed to provide services to us or comply with law.
We may share information when required by law, to protect rights and safety, to investigate fraud or abuse, to enforce our Terms, or in connection with a merger, acquisition, financing, restructuring, or sale of assets.
We do not sell your personal information to advertisers.
5. User Profiles and Other Users
Your profile information, photos, prompts, first name or display name, approximate location, preferences, and other account content may be visible to other users depending on the features you use and your privacy settings. Messages you send may be visible to recipients.
6. Location Information
We may use approximate location information to support matching, local events, safety, fraud prevention, and service operations. If we request precise location permission through the app, you may control that permission through your device settings.
7. Cookies and Similar Technologies
We may use cookies, local storage, device identifiers, analytics tools, and similar technologies to keep you signed in, remember preferences, measure usage, detect abuse, and improve the Service.
8. Payments
Payments may be processed by third-party payment processors. We may receive limited payment-related information such as transaction status, amount, date, payment method type, and receipt identifiers. We do not store full payment card numbers on our systems.
9. Data Retention
We keep information for as long as reasonably necessary to provide the Service, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud and abuse, and protect users. Retention periods vary depending on the type of information and the reason it was collected.
10. Security
We use reasonable administrative, technical, and organizational measures to protect information. No system is completely secure, and we cannot guarantee absolute security.
11. Your Choices
You may update certain account information in the Service. You may request account deletion or support by contacting support@wynn.love. You may control app permissions through your device settings.
To stop SMS messages, reply STOP to any Wynn.Love SMS. To get SMS help, reply HELP.
12. Children
Wynn.Love is not intended for anyone under 18. We do not knowingly collect personal information from anyone under 18. If we learn that an under-18 user has provided personal information, we may delete the account and associated information.
13. U.S. State Privacy Rights
Depending on where you live, you may have rights to access, correct, delete, or receive a copy of certain personal information, and to opt out of certain processing. To make a privacy request, contact support@wynn.love.
14. International Users
The Service is operated from the United States. If you access the Service from outside the United States, your information may be processed in the United States and other jurisdictions where privacy laws may differ from those in your location.
15. Changes
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date. Continued use of the Service after changes means you accept the updated Privacy Policy.
16. Contact
For privacy questions, account requests, or SMS help, contact support@wynn.love.